Monday, January 15, 2007

Be a Professional

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Professionals from around the world recommend returning all phone messages and emails within no later than 24 hours of receipt.

Even if you don't have all of the information to respond, a return email or phone call acknowledging the request is also important. For example: "Thank you for your phone call. I wanted to confirm I received your message and am working on your request. I will be getting back to you with more information by the end of the week".

Speedy follow-up earns respect, trust, confidence, and ultimately wins business.
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